GLA SUV outside of house

Coronavirus Information & FAQ

During these uncertain times, we know that you must have a lot of questions. At Critz Inc., we're trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you'll find this information about how we're operating during the COVID-19 outbreak useful. If there's anything we can help you with, please don't hesitate to reach out to our Mercedes-Benz dealership in Savannah, GA, at your earliest convenience.

Frequently Asked Questions

Is Critz Inc. Open Right Now? 

Yes, Critz Inc. is open right now!

At this time, you're still welcome to visit us at our Mercedes-Benz dealership Savannah. If you choose to visit us, please know that all of us at Critz Inc. consider the health and safety of our customers and employees a top priority. Therefore, we have new practices and sanitation measures in place so you can feel confident in our environment.

Can I Buy a Car from Critz Inc. Right Now?

Yes, you can buy a car from Critz Inc. right now.

Our physical building, website, phone lines and inboxes are all open. Critz Inc. is committed to serving the local Savannah community any way we can during this pandemic, so we're making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques. If you're interested in buying a new Mercedes-Benz or used car for sale right now, you can make an appointment for us to deliver a vehicle right to your door. Whether you're interested in buying or leasing a new car, you'll get peace of mind knowing we'll deliver it to you for a test-drive or after the purchase.

If you choose to have a car delivered to you, know that all of our vehicles are properly cleaned and sanitized per the guidelines we've received from local authorities. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

Learn more about Critz Inc. Mercedes-Benz delivery here.

Are Car Dealerships Essential in Georgia?

Since auto repair shops are essential businesses in Georgia, Critz Inc. is open and accepting service appointments right now.

Our Savannah Mercedes-Benz service center is fully staffed and ready to tend to all your routine and critical auto repair essentials.

Is Critz Inc. Open for Service?

Yes, Critz Inc. is open for service. Auto repair shops are essential businesses, so we will continue to remain open unless instructed differently by authorities.

Whether your check engine light is on or you simply want to take care of routine maintenance, you can trust our service center in Savannah for reliable auto repairs nearby. We can take care of car oil changes, brake repairs, battery replacements and more! Plus, we're making it easier than ever to get the quality car repairs you need because we'll come to you. We're currently offering service pick-up and delivery if you'd prefer that we come to you and to allow for safe social distancing. If you'd like to schedule a service appointment or learn about the current Critz Inc. hours, just give us a call at 912-354-7000.

Does Critz Inc. Deliver?

Yes, Critz Inc. is happy to deliver to you.

To protect both our customers and our employees, the entire team at Critz Inc. is practicing safe social distancing. However, we are working and we're ready to tend to all your Mercedes-Benz sales and service needs. If you're interested in buying a vehicle from us, our team would be happy to bring you the car or SUV you've been eying so you can take a test-drive. If you'd then like to buy the car, we'll talk to you about our new Mercedes-Benz specials so we can get you behind the wheel as soon as possible.

What Are the New Critz Inc. Sanitation Measures? 

Here at Critz Inc., there's nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we've taken additional measures to protect our community, including:

-Increasing the number of times our dealership is cleaned daily.

-Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

-Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

-Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings. 

-Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.

-Postponing any business-related travel, including meetings and vendor visits. 

How Should I Clean My Car to Prevent Coronavirus?

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

- If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

Please contact Critz Inc. if you have any other questions about the best practices we have in place to combat coronavirus, or about the services we can offer you during this pandemic. We're committed to serving the Savannah community any way we can!

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